Terms of service
Last updated: 08.11.2025
Welcome to De Bloom Room!
These Terms of Service apply to all our products, events, and services — both physical and digital — offered through our website.
By visiting our site and/or purchasing something from us, you agree to these Terms and Conditions. Please read them carefully before placing an order.
1. General
These terms apply to all users of the site, including customers, suppliers, and visitors.
We reserve the right to modify these terms at any time. The most recent version will always be available on our website.
Company Information
De Bloom Room
Operated by: Marjolein Aartsen & Ribka Kok
Address: Rokin 132-4, 1012 LD Amsterdam, The Netherlands
Email: hello@debloomroom.com
Chamber of Commerce (KvK): 98577824
VAT number: NL868553918B01
2. Access and Use
You agree not to use our website or products for unlawful purposes or in any way that could harm or disrupt the operation of the site.
3. Orders and Payments
By placing an order, you confirm that all information provided is accurate and complete.
All prices are listed in euros (€) and include VAT unless stated otherwise.
Payments must be made at the time of ordering.
Event Tickets
- Tickets are non-refundable.
- If you’re unable to attend, you may transfer your ticket to another person free of charge.
- Please send an email to hello@debloomroom.com with the name of the new participant or send us a message via the contactpage.
- The return and refund policy applies only to physical products (such as the BLOOM Card Deck).
De Bloom Room reserves the right to reschedule or cancel an event due to unforeseen circumstances (e.g., illness, low attendance, or force majeure). In such cases, participants will be offered an alternative date or a refund.
By attending our events, participants agree that De Bloom Room is not responsible for any personal injury, loss, or damage of property during the event.
4. Shipping and Delivery
We do our best to ship your order as quickly as possible. Once the products have been handed over to the carrier, the risk of loss or damage passes to you.
Delivery times are indicative and do not entitle you to compensation in case of delays.
5. Return Policy
The return policy applies exclusively to the BLOOM Card Deck.
You have 30 days from the date of receipt to request a return.
Items must be unused, undamaged, with original tags and packaging.
Return shipping costs are at your own expense and will be deducted from the refund amount.
To initiate a return, contact us at hello@debloomroom.com or contact us via the contact form.
Return address: Rokin 132-4, 1012 LD Amsterdam
Please note: items returned without prior approval cannot be accepted.
6. Damage or Issues
Please check your order upon arrival. If the item is defective, damaged, or incorrect, contact us immediately so we can offer an appropriate solution.
7. Right of Withdrawal (EU)
For orders shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt — no explanation required.
The item must be unused, with original tags and packaging, and include proof of purchase.
8. Refunds
Once we have received and approved your return, you will receive a confirmation email.
Refunds will be issued within 10 business days via the original payment method, minus return shipping costs (if applicable).
Please note that bank or credit card processing times may vary.
If it has been more than 15 business days since your return was approved, please contact us at hello@debloomroom.com or contact us via the contactpage.
9. Intellectual Property
All content on the website (including text, images, and logos) is the property of De Bloom Room and may not be copied or reused without permission.
10. Limitation of Liability
De Bloom Room is not liable for indirect, consequential, or incidental damages resulting from the use of our products, services, or website.
11. Indemnification
By using our site, you agree to indemnify De Bloom Room against any claims or damages arising from violations of these terms or misuse of our services.
12. Third Parties
We are not responsible for the content or accuracy of external websites or links accessible through our site.
13. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with Dutch law.
Any disputes will be submitted to the competent court in Amsterdam.
Privacy and Data Protection
Your personal data will be processed in accordance with our [Privacy Policy]
By using our Services, you consent to this processing and confirm that all data you provide is accurate and up to date.
14. Force Majeure
De Bloom Room is not liable for delays or non-performance due to circumstances beyond our reasonable control, including natural disasters, strikes, or governmental restrictions.
15. Contact
Have questions about these terms or your order?
Feel free to contact us at hello@debloomroom.com or through the contact page.